Terms & Conditions

1. Use of the Website

This website is provided for informational purposes and to facilitate service requests. You agree to use it only for lawful purposes and in a manner that does not infringe the rights of others. We reserve the right to modify or discontinue any part of the website at any time without notice.

2. Service Requests

Submitting a service request form on this website does not constitute a confirmed appointment or a binding service contract. A service appointment is confirmed only when our team contacts you and verbally confirms a scheduled date and time. We reserve the right to decline service requests at our discretion.

3. Appointment Scheduling

Appointments are scheduled subject to technician availability. We offer same-day service where our schedule allows, but specific time slots cannot be guaranteed until confirmed by our team. We will contact you to confirm the appointment date, arrival window, and any relevant details prior to the visit.

4. Diagnostic Fee

A $69 diagnostic fee applies to all service visits. This fee covers the technician's visit, full appliance inspection, and a written repair quote. If you approve the quoted repair, the $69 diagnostic fee is applied toward the total repair cost. The diagnostic fee is due at the time of the visit and is non-refundable if you choose not to proceed with the repair.

5. Estimates and Repairs

All repair estimates are provided after the diagnostic inspection. Estimates are based on the identified issue at the time of inspection. We will not proceed with any repair without your explicit approval of the quoted cost. Additional issues discovered during repair may require a revised estimate, which will be communicated to you before any additional work is performed.

Completed repairs are covered by our 12-Month Warranty, which applies to the specific repair performed. The warranty covers parts and labor for the repaired component under normal residential use conditions.

7. Cancellation and Rescheduling

We ask that you notify us at least 2 hours before your scheduled appointment if you need to cancel or reschedule. This allows us to offer your time slot to other customers. Same-day cancellations after a technician has been dispatched may result in the diagnostic fee being charged. We will make every reasonable effort to reschedule your appointment at a convenient time.

8. Limitation of Liability

RapidFix Appliance Repair, operated by EG FORWARD LLC, is not liable for:

• Pre-existing conditions or damage to an appliance unrelated to our repair work
• Incidental or consequential damages arising from an appliance failure
• Loss of food or other perishable items due to appliance malfunction
• Delays caused by part availability, shipping, or other circumstances outside our control

Our total liability for any claim arising from our services is limited to the amount paid for the specific repair in question.

9. Governing Law

These Terms & Conditions are governed by the laws of the State of Florida. Any disputes arising from your use of our website or services will be subject to the exclusive jurisdiction of the courts of Miami-Dade County, Florida.

10. Contact Information

For questions about these Terms & Conditions, or to discuss a service matter, please contact us: