Privacy Policy

1. Information We Collect

When you submit a service request or contact us, we may collect:

• Full name
• Phone number
• Email address
• Service address (street address and city)
• Appliance type and description of the issue
• Preferred appointment date and time
• SMS consent status

We may also collect basic technical information such as browser type and IP address through standard web server logs.

2. How We Use Your Information

We use the information you provide to:

• Schedule and confirm appliance repair appointments
• Contact you regarding your service request
• Send appointment reminders and technician arrival updates
• Provide customer support and follow up on completed repairs
• Improve our website and services

4. Service Communications

By providing your contact information and requesting a service appointment, you agree to be contacted by RapidFix Appliance Repair, operated by EG FORWARD LLC, regarding your service request. This includes phone calls, emails, and — if you have provided SMS consent — text messages. These communications are strictly for service-related purposes.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share limited information only in the following circumstances:

• With service technicians assigned to your repair appointment
• With service providers who assist us in operating our website or delivering our services (under confidentiality agreements)
• When required by law or to protect our legal rights

Service providers and technicians may receive only the information reasonably necessary to perform or support the requested appliance repair service. Mobile phone numbers and SMS opt-in consent data will not be shared with third parties or affiliates for their marketing or promotional purposes.

We do not share SMS opt-in consent data or phone numbers with third parties or affiliates for marketing or promotional purposes.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser preferences. We do not use cookies to track you across third-party websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

9. Contact Information

If you have questions about this Privacy Policy or how we handle your information, please contact us: